What makes your whiskey glasses and decanters unique?
Our whiskey glasses and decanters are crafted to enhance the exclusive Japanese whiskey experience. We prioritize high-quality materials and elegant designs that bring out the best in your drink
Do you offer international shipping?
Yes, we ship our premium whiskey glasses and decanters worldwide from Australia. Delivery times may vary depending on your location.
What is your return policy?
If you receive a damaged product or it’s not to your liking, we offer hassle-free returns. Simply contact our customer service within 30 days for assistance.
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How are your products packaged?
Our drinkware is packaged in premium Japanese-inspired packaging, making it perfect for gifting or adding a touch of elegance to your collection.
Absolutely! Once your whiskey glasses or decanters are shipped, you will receive a tracking number to monitor your delivery’s progress.
How do I request a refund?
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What payment methods do you accept?
We accept major credit cards, BNPLs like AfterPay, and other secure payment options to ensure your shopping experience is smooth and safe.
How do I care for my whiskey glasses and decanters?
To maintain the quality of your drinkware, we recommend hand washing with mild soap and warm water. Avoid using abrasive materials that could scratch the surface.
Are your whiskey glasses and decanters dishwasher safe?
While some of our products are dishwasher safe, we recommend hand washing to preserve their premium finish and extend their lifespan.
Can I return a gift purchase?
Yes, if you received a whiskey glass or decanter as a gift and it’s not to your liking, you can return it for an exchange or store credit, following our standard return process.
What are whiskey stones, and do you sell them?
Whiskey stones are reusable, non-diluting ice alternatives used to chill your whiskey without watering it down. We offer high-quality whiskey stones that complement our drinkware collection.
How long will it take for my order to arrive?
Shipping times vary depending on your location, but most orders are delivered within 5-10 business days.
Can I customize my whiskey glass or decanter?
At this time, we do not offer customization services, but we may introduce this option in the future.
Why choose Japanese-inspired drinkware for whiskey?
Japanese drinkware is renowned for its craftsmanship and ability to enhance the flavor profile of whiskey, providing a more refined drinking experience.
What should I do if my order arrives damaged?
If your order arrives damaged, please contact our customer service team immediately for a replacement or refund.
What sustainable packaging do you use for your whiskey glasses and decanters?
We prioritize sustainability by using eco-friendly packaging materials, such as recyclable cardboard and biodegradable packing peanuts, ensuring minimal environmental impact.
